FAQs
Feel at peace when ordering from Lukkii with these frequently asked questions.
Do you replace damaged Items or missing parts?
If your order arrives damaged or with parts, we'll do everything we can to help.
Please read our Refund Policy for more information
How does Lukkii deal with product recalls?
We will do our upmost to inform customers of product recalls, but also this information will always be available on the Product Recall link with refund policies at the bottom of the home page.
The content of these pages reflects products carried by Lukkii.com or its affiliated brands. Please refer to the applicable product recall announcement for detailed information. Please address questions regarding this product recall to the manufacturer, whose information can be found in the recall link. If we can provide any additional information, please contact us at customercare@lukkii.com
Do products from Lukki come fully assembled?
A good number of our furniture products come fully assembled (which we are very proud of). If you must have a product arrive fully assembled and you need clarity on whether this is the case, please contact customercare@lukkii.com and we will be sure to reply with an answer for you as soon as we can.